This Privacy Policy describes how Xencotech Pvt Ltd and its affiliates (collectively "Xencotech," "we," "our," or "us") collect, use, share, protect, or otherwise process your information/personal data through our website xencotech.com (hereinafter referred to as the "Platform").
Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. You agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. This includes but is not limited to personal data/information provided to us during sign-up/registration or using our Platform, such as:
Some sensitive personal data may be collected with your consent, such as payment instrument information or biometric information (if applicable). You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.
We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you with the ability to opt-out of such uses. We use your personal data to:
We may share your personal data internally within our group entities, affiliates, and third-party service providers to provide you access to the services and products offered by them. These disclosures may be required for us to:
We may disclose personal data to government agencies or authorised law enforcement agencies if required by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes.
We adopt reasonable security practices and procedures to protect your personal data from unauthorised access, disclosure, loss, or misuse. However, the transmission of information over the internet is not completely secure, and users accept the inherent risks of data transmission.
You have the option to delete your account by visiting your profile and settings on our Platform. This action will result in the loss of all information related to your account. We may retain your data if necessary to prevent fraud, resolve disputes, or comply with legal obligations.
You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.
By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy. You may withdraw your consent by writing to the Grievance Officer at info@xencotech.com.
We may update this Privacy Policy periodically. Significant changes will be notified to you as required under applicable laws.
This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder. It is generated by a computer system and does not require any physical or digital signatures.
The Platform xencotech.com is owned by Xencotech Pvt Ltd, a company incorporated under the Companies Act, 1956, with its registered office at [Insert Address].
Your use of the Platform and services is governed by these Terms of Use, including the applicable policies incorporated herein by reference. By using the Platform, you agree to be bound by these terms.
As a freelancing agency, Xencotech does not ship physical products. All services are delivered digitally. Project deliverables will be shared via the Platform or email within the agreed timeline.
Since Xencotech provides freelancing services, returns of physical products are not applicable. However, if you are dissatisfied with the service provided, you may raise a dispute within 2 days of project completion.
Refunds will be processed based on the terms agreed upon in the project contract. If approved, refunds will be issued within 10 business days to the original payment method.