Refund Policy

We are happy to offer a full refund for any product that is returned to us within 7 days of purchase in its original condition.

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
• To complete your return, we require a receipt or proof of purchase.
• Please do not send your purchase back to the manufacturer.
• There are certain situations where only partial refunds are granted (if applicable):
  • Any item that is not in its original condition, is damaged, or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery.

Refunds (if applicable)

We understand that unexpected circumstances may arise. We will do our best to accommodate your needs and requests.

* *Full Refunds:* A full refund will be issued if we are unable to provide the service as agreed upon, or if you cancel your request before the service begins.

* *Partial Refunds:* If you cancel your request after the service has begun, we will provide a partial refund based on the portion of the service that has not been completed.

Processing Time

Once we receive your cancellation request, we will process your refund within 7 business days. The refunded amount will be credited back to the original payment method used for the purchase.

Contact Us

If you have any questions about our refund policy or need to request a refund, please contact us at support@xencotech.com. We are here to help!